Cosa fare quando Alexa dice che si è verificato un problema?
Troubleshooting Alexa Issues
If Alexa is not responding to voice commands or not speaking, the first thing to do is to restart the device. If this does not resolve the issue and Alexa is still not working, try moving the speaker away from obstacles and at least 20 cm away from the wall.
How to Restart Alexa?
After disconnecting the device or the power adapter, reconnect it to the power outlet.
- Restart devices with removable batteries by removing and reinserting the batteries.
What to do if Alexa freezes?
Fortunately, most minor issues can be resolved by restarting the device. If you are connecting an Alexa device to a power outlet, unplug the device and wait for 30 minutes. The device will turn back on after reconnecting the power outlet.
How to Reset Alexa Echo Dot?
Resetting Echo Dot (3rd and 4th Generation) is simple:
- Press and hold the Action button for 20 seconds.
- Wait for the light ring to turn off and then turn it back on.
- At this point, the device will start in Configuration mode. Refer to the guide on how to set up Echo Dot for further configuration information.
How to Update Alexa?
You can update Alexa with a display in the following way:
- Tap on the Device Options or say the voice command "Alexa, go to settings."
- Choose the option "Check for Software Updates" and wait for Echo to check for new updates.
How to disable and re-enable Alexa?
Since Alexa can no longer hear you, there is no need to worry about your privacy in any way. If you need to turn the system back on, simply press the microphone button again or reconnect the power. All system functions are interrupted when it is turned off.
How to restart Echo Show?
To reset the Echo Show device:
- Hold down the power and volume down buttons for about 15 seconds to display the Amazon logo.
- Follow the on-screen instructions to set up the device if necessary.
What are the buttons on Alexa used for?
The device has two buttons: one to mute it and stop receiving commands, and the other to raise and lower the volume. The fourth button, the "Action" button, can configure the device and provide other types of input.
How to improve Alexa’s sensitivity?
Simply say "Alexa, turn up the volume" or "Alexa, volume 3" to adjust Alexa’s volume level. Just say "Alexa, mute" or "Alexa, unmute" to mute or unmute the audio. The volume will be adjusted as before when the audio is unmuted.
Why is Alexa not working when responding?
It is not possible to make calls with Alexa.
Please verify that your contact information is correct. Check the Echo’s internet connection. Restart the Alexa app on your phone or, if available, update it. Software updates are generally the solution to most malfunctions.