Perché non va Prime Video?

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Is Prime not the same as Prime Video?

Prime Video Channels are additional subscriptions that allow you to watch the content you want. Prime Video Channels do not form a part of your Prime subscription.
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To resolve issues with Amazon Prime Video not working on your smart TV, follow these steps:

  1. Restart your home network.
  2. Update the Amazon Prime Video app.
  3. If the app still doesn’t work, try uninstalling it.
  4. Check the update status of your device before attempting to update it.
  5. If the Amazon Prime Video app is not present on your TV, access the app store and search for "Amazon Prime Video" to install and use the application.

Resetting Prime Video on a smart TV, especially Samsung TVs, is a simple process. Follow these steps:

  1. Turn off the TV.
  2. Press and hold the power button for about 20 seconds.
  3. This will clear the TV’s cache.

Another method to reset Prime Video is to access the TV menu and delete the browsing history or restore Smart settings.

To restart Prime Video on a device, use the remote control and follow these steps:

  1. Press and hold the Select and Play buttons for a few seconds.
  2. This will initiate the device restart.

To enter the Prime Video TV code, follow these steps:

  1. Connect to the official Prime Video website from your computer, smartphone, or tablet.
  2. Log in to your account if you haven’t already.
  3. In the TV registration code field, enter the code and click the Register Device button.

To watch Amazon Prime Video on your TV, follow these steps:

  1. Turn on your TV.
  2. Open the Prime Video app on an Android device, iPhone, iPad, or Fire tablet.
  3. In the Prime Video app, select the casting icon.
  4. Choose the device you want to use.
  5. Select a title to watch.

To update Amazon Prime Video on a smart TV, follow these steps:

  1. Open the app store used to install the app on your device.
  2. Search for the application and open the details page.
  3. If an update is available, the option to update will be displayed.

To update apps on a Samsung smart TV, follow these steps:

  1. Press the "Smart Hub" or "Home" button on your TV remote (the button name may vary depending on the TV model).
  2. In the menu, select "Apps".
  3. Choose "My Apps" and select "Options" in the following menu.
  4. Select "Auto Update" to enable automatic updates.

To update Prime Video on an LG smart TV, follow these steps:

  1. Use the remote control and navigate to the "Settings" option.
  2. Select "General".
  3. Choose "TV Settings".
  4. Select the "Check for Updates" option.

Remember to always keep your Amazon Prime Video app updated to enjoy the latest features and improvements.

What's wrong with my Prime Video?
Check your Internet connection. You may need to restart your connected device and/or router. If you're able to connect to the Internet on other devices, update your connect device's DNS settings. Please check with your device's manufacturer for further details.
Is Prime Video no longer free with Prime?
You get a selection of Included with Prime titles as part of an Amazon Prime membership. Prime Video is available in over 200 countries and territories with an eligible Prime Video subscription or Amazon Prime membership.
Can I still watch Prime Video without Amazon Prime?
You do not need to have an Amazon Prime membership to use Prime Video. Customers are able to purchase or rent a selection of titles from the Prime Video catalog, without needing an Amazon Prime or Prime Video membership. Purchases from the Prime Video Store are automatically charged to your 1-Click payment method.

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