Perché Alexa è offline?

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Troubleshooting Alexa Wi-Fi Connection

If Alexa is unable to establish a Wi-Fi connection, it could be due to an issue with the internet. Follow these steps to troubleshoot:

  1. Check if your internet is active and working.
  2. Restart both your modem and router.
  3. Restart your modem and router to see if it resolves the Wi-Fi connectivity issues with Alexa.

Connecting Alexa to the Internet

To connect Alexa to the internet, follow these steps:

  1. Launch the Alexa application.
  2. Choose "Devices".
  3. Select "Echo and Alexa".
  4. Choose your preferred device.
  5. Go to settings, select "Wireless", and follow the application instructions.

Resetting Alexa

To reset Alexa, press and hold the Volume and Mute buttons for 20 seconds. The light ring will turn off and then on again, indicating that Alexa is ready to be configured through the app.

Troubleshooting Alexa Issues

If Alexa is not working, try the following:

  1. Restart the device.
  2. Move the speaker away from obstacles and at least 20 centimeters from the wall.
  3. Check if Alexa is responding to voice commands or pronouncing phrases correctly.

Connecting Alexa to Wi-Fi without the App

To connect Alexa to Wi-Fi without the app:

  1. When the Echo appears, tap on its name.
  2. Choose the desired SSID.
  3. Enter the wireless network password.
  4. Wait for the Echo to connect to the internet, then use voice commands directly from the app.

Purpose of Connecting Alexa

To connect Alexa, you need to download the Alexa app, available on Android or iOS. Sign in with your Amazon account and enable Bluetooth. Select the desired Alexa device from the list.

Restarting Echo Dot

To restart your Echo Dot, unplug the power cable or adapter from the outlet and wait a few seconds before plugging it back in.

Deleting Alexa Account

To delete your Alexa Voice Profile:

  1. Open the Alexa app.
  2. Go to "More" and select "Settings".
  3. Choose "Profile & Family".
  4. Select your profile and then choose "Voice ID".
  5. Choose to delete the Voice ID.

Deleting Alexa Profile

To delete your Alexa profile:

  1. Go to the Alexa app settings.
  2. Choose "Account Settings" in the settings menu.
  3. Select "Recognized Voices".
  4. Choose your voice profile and click on "Delete Profile".

Updating Alexa

To update Alexa using a display:

  1. Give the voice command "Alexa, go to settings".
  2. Click on "Device Options" and select "Check for Software Updates".
  3. Wait for Echo to check for new updates.

Fixing Alexa Freezing Issues

Most minor issues can be resolved by restarting the device. If your Alexa device is plugged into a power outlet, unplug it and wait a few minutes. Then, plug it back in to restart.

Configuring Alexa Wi-Fi Password

To configure the Wi-Fi password for Alexa:

  1. Open the Alexa app and tap on "Devices" to connect Alexa to a new Wi-Fi network.
  2. Choose "Echo & Alexa" and select the desired Alexa device.
  3. Click on "Change" next to "Wi-Fi Network" and enter the password.

Using Alexa with TV

To use Alexa with your TV:

  1. Open the Alexa app on your smartphone and select "Devices" at the bottom right.
  2. Press the (+) button and choose "Add Device".
  3. Select "TV" and then "Fire TV".
  4. Confirm by clicking on "Connect your Alexa device".
  5. Finally, select the Fire TV Stick connected to your TV.

Alexa Update Time

The time it takes for Alexa to update depends on your internet speed, but it can take up to fifteen minutes.

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