Hermes, GLS, Poste Italiane, Bartolini, Nexive, SDA, TNT, and UPS are the most commonly used delivery and courier companies by Amazon.it.
Identifying the Name of a Courier
To identify the name of a courier, you can check the return label you have received. The courier’s name is written on the return label. Please click here to download a sample return label and obtain more information about the source.
Finding Your SDA Package
If you want to find your SDA package, you need to have a customer account. After registering and logging into your customer account on the SDA website, go to the "Deliveries" section or the "How to Ship" menu and look for the "Shipment Tracking" option.
Checking Customs Status of Your Package
There are two options to know if your package has been held in customs:
- Contact the carrier via email or phone to obtain information.
- Check the shipment status using the tracking code.
Interacting with an SDA Operator
To speak with an SDA operator, you can call the toll-free number 800 33 66 22. The customer service is available from Monday to Saturday, 8:00 AM to 8:00 PM and is managed by an automated responder.
Delivery Time for Poste Italiane
In general, the delivery time for Poste Delivery Standard is four days, excluding Saturdays and holidays. The time starts from the next business day for shipments accepted beyond the cutoff time indicated at the post office.
Tracking a Poste Italiane Package without a Code
To track a postal package or registered mail from Poste Italiane, you need to access the poste.it website, where you will be asked for a tracking code. Unfortunately, it is not possible to track a package or registered mail without a traceable code.
Contacting International Exchange Centers
You can contact the international exchange centers by calling the phone number 0039 02.70203703/04/05 or sending an email to email protected.
Rejected Payment for an Amazon Order
If payment for an Amazon order is not accepted, the order will be canceled. If you still want to purchase the item, you will need to place a new order.
Payment Process with Amazon
Amazon offers the following payment methods: Visa, Visa Electron, Nexi, Postepay, Mastercard, American Express, prepaid PayPal cards linked to Visa or Mastercard circuits, and Paysafe/Skrill cards linked to the Mastercard circuit.